This website is owned by Kleine Giraf BV
Registered address: Zeppelinstraat 39, 2652 XB Berkel en Rodenrijs
Chamber of Commerce number: 51665484
VAT number: NL 8501.18.220.B.01
Bank account number: 1187.45.425 (Rabo Bank)
IBAN number: NL05 RABO 0118 7454 25
BIC code: RABONL2U
Email: info@kleinegiraf.nl
Phone: 010-218 08 37
1. Applicability
1.1 These General Sales Conditions (hereinafter: Conditions) apply exclusively to all offers, orders, and agreements of Kleine Giraf, to the exclusion of any other general terms and conditions. These Conditions will be sent to you upon request.
1.2 Accepting an offer or placing an order means that you accept the applicability of these Conditions.
1.3 Deviations from the provisions of these Conditions may only be made in writing, in which case the other provisions will remain fully in effect.
1.4 All rights and claims stipulated in these Conditions and in any further agreements in favor of Kleine Giraf are also stipulated for the benefit of intermediaries and other third parties engaged by Kleine Giraf.
2. Agreement
2.1 An agreement is only concluded after your order has been accepted by Kleine Giraf. Kleine Giraf is entitled to refuse orders or impose certain conditions on the delivery, unless expressly stated otherwise. If an order is not accepted, Kleine Giraf will notify you within ten (10) business days after receiving the order.
3. Prices/Offers
3.1 All offers from Kleine Giraf are non-binding, and Kleine Giraf expressly reserves the right to change prices, particularly when necessary due to (legal) regulations.
3.2 All prices are stated in euros, including VAT, but excluding shipping costs and optional services.
4. Returns
4.1 All items can be returned within 14 days of receipt without providing a reason (the statutory cooling-off period). The amount you already paid (including delivery costs) will be refunded within 14 days in this case. However, it is explicitly required that both the items and packaging are returned to Kleine Giraf in undamaged condition. We recommend using outer packaging for returns. If this requirement is not met, we cannot accept the return and the payment cannot be undone. For pacifiers and teething toys, the seal must also remain intact for hygiene reasons. Return shipping costs are your responsibility. The risk and burden of proof for the return shipment lie with the consumer.
4.2 You are required to check the delivered goods and quantities. If the quantities are incorrect or the delivered items are defective, you must notify Kleine Giraf within 14 days via email, stating the order number in the subject line of your email, and provide a clear explanation of why the delivered items are unsatisfactory. Kleine Giraf will replace the items or refund your payment if it is shown that you do not accept the item for valid reasons.
4.3 In the exceptional case that you receive an item that does not meet the order, Kleine Giraf reserves the right to replace the item with a new one or refund the paid amount. Kleine Giraf will cover the return shipping costs in this case.
4.4 If you are returning something, please follow these steps:
- Send an email to info@kleinegiraf.nl to notify us of your return. NOTE: Include the order number or invoice number you received via email in the subject line.
- Pack the items in a way that prevents damage to the product and packaging. Damaged items and/or packaging will not be accepted by Kleine Giraf.
- Address the return items to:
Kleine Giraf BV
Zeppelinstraat 39
2652 XB Berkel en Rodenrijs - Download the return form, fill it out, and include it in the shipment.
4.5 Unfranked returns will not be accepted.
5. Payments
5.1 Payments are processed through Multisafepay. All offered payment methods (iDeal, Credit Card, or bank transfer) are made in advance. After receiving payment from Multisafepay, Kleine Giraf will proceed with the shipment of the order.
6. Delivery
6.1 The delivery address is the address provided by the consumer on the website.
6.2 If the order is undeliverable by the postal service, the order will be returned to Kleine Giraf, and the order will be canceled. Please refer to the shipping information for further details.
6.3 The delivery times provided by Kleine Giraf are indicative only. Exceeding the stated delivery time does not entitle you to compensation. However, if the delivery time exceeds 30 days, you are entitled to cancel the order or terminate the agreement if necessary. Any amounts already paid will be refunded by Kleine Giraf within 14 days.
7. Retention of Title
7.1 Ownership of delivered products will only pass to you once you have paid everything you owe to Kleine Giraf under any agreement. The risk for the products passes to you at the time of shipment.
8. Warranty
The warranty is determined according to applicable law, whereby in case of defects, we will first exchange or repair the products. If a product cannot be repaired or the replacement product also has defects, you can return the products for a full refund.
9. Electronic Communication and Proof
9.1 Kleine Giraf is not liable for misunderstandings, distortions, delays, or incomplete transmission of data and messages resulting from the use of the internet or any other communication means in the exchange between you and Kleine Giraf (or third parties engaged by you), unless there is intent or gross negligence on the part of Kleine Giraf.
9.2 The administration of Kleine Giraf is considered conclusive evidence of the existence, content, and performance of the agreement with you in any legal procedure, unless the party challenging this evidence can prove otherwise.
10. Force Majeure
10.1 Without prejudice to its other rights, Kleine Giraf has the right, in the event of force majeure, to suspend the execution of your order or to terminate the agreement without judicial intervention, by notifying you in writing, and without Kleine Giraf being liable for any damages, unless this is deemed unreasonable under the circumstances according to the standards of reasonableness and fairness.
10.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Kleine Giraf because it is not due to her fault, nor is it her responsibility under the law, legal action, or accepted norms in traffic.
11. Miscellaneous
11.1 If one or more provisions of these Conditions or any other agreement with Kleine Giraf conflict with any applicable law, the relevant provision will be voided and replaced by a new legally permissible similar provision to be determined by Kleine Giraf.
11.2 Kleine Giraf is entitled to use third parties for the execution of your order(s).
12. Applicable Law and Competent Court
12.1 Dutch law exclusively applies to all rights, obligations, offers, orders, and agreements to which these Conditions apply, as well as to these Conditions themselves.
12.2 All disputes between the parties will be exclusively submitted to the competent court in Rotterdam, the Netherlands.